Shipping Policy

Delivery Time : Processing Time+Shipping Time

Processing Time：prepare items for shipment,1-5 business days normally

Shipping Time：

Free shipping normally takes between 16-30 business days (not including weekends or public holidays) to arrive.

Standard shipping normally takes between 14-21 business days (not including weekends or public holidays) to arrive.

Expedited shipping normally takes between 3-10 business days (not including weekends or public holidays) to arrive.

Please note that due to varying production cycles for different customized products, the aforementioned shipping time does not include the manufacturing time for customized items. For specific timelines, please contact us at business@usupermall.com.

This is the shipping time and does not include the time needed to process the order. We cannot hold responsible for any shipping delay, as we have no control over the package once we have shipped it out.

We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

If you don’t receive the parcel within this period, please contact us.

Shipping Companies

Usually we will use EMS and USPS depend on where we will ship the items to. All the packages will be sent by using fast delivery and fully trackable.